Job Description:
The Inbound Manager is responsible for collaboratively with the assistant sales manager, managing and leading sales team in various market and account both FIT, GIT and MICE. The Inbound Manager will be in direct contact with clients and business partners abroad, and ensure that they will receive the highest level of service possible. The Inbound Manager will also be a key contact person on the ground for any travelers within these channels.

Job Tasks & Responsibilities:

• Coordinate with Account Managers, Travel Advisors and Sales Support in the management of various markets and accounts both FIT, GIT and MICE.
• Manage complaints and feedback from clients and tour operators, if needed, coordinate these with operations and product managers
• Seek ways to increase revenue from existing accounts, enhance client satisfaction and drive GOP.
• Together with the Product Manager, develop programs for clients.
• Coordinate tour operations to an excellent level together with the operations manager, and supervisors.
• Together with the Marketing & Country Managers, seek ways to expand current markets.
• Together with the Sustainability Manager, ensure responsible tourism practices.
• Develop and maintain market specific information packages and travel information.
• Maintain administration and relevant reporting and planning systems.

Requirements:

• Have experience with the tourism industry.
• Knowledge on Indonesia’s tourism products preferred.
• Fluent to native level in written and spoken Dutch.
• Excellent writing and communication skills in English.
• Excellent with Microsoft Office Program and Windows.
• Passion for hospitality and care for clients.
• Effective communicator and mediator.
• Excellent interpersonal skills.
• Proactive and committed to finding solutions.
• Well organized with effective and efficient working style.
• Analytical and synthetic.
• Able to work independently towards targets and planning’s