The company’s AI-powered booking platform and global travel management capabilities are designed to simplify business travel and drive adoption.
Trip.Biz has received two awards at the Travel Daily Media Travel Trade Excellence Awards 2026 - Asia, securing Travel Management Company of the Year - Singapore and Business Travel Booking Platform of the Year - Singapore.
Trip.Biz’s approach to modern business travel is based on the understanding that the combination of AI-powered technology, multi-source travel content, and dedicated service teams will help companies increase adoption of their travel programmes and manage them more effectively.
As the business travel brand of Trip.com Group, Trip.Biz draws on more than two decades of travel industry experience and an extensive global travel ecosystem. It combines an established network of wholly owned operations across Asia Pacific and beyond, supported by service centres and partners using one platform and the same service standards to deliver a consistent experience.
One connected platform
Trip.Biz was lauded for its integrated approach to business travel management, anchored by Trip.Biz ONE. The platform brings booking, policy management, approvals, service, and reporting into one connected environment.
A key part of this approach is access to a broad range of travel content beyond traditional GDS channels. Trip.Biz aggregates options from multiple sources across the travel ecosystem to offer options single-GDS platforms miss, helping companies access greater availability and competitive pricing alongside corporate-negotiated rates and exclusive offers.
The platform also embeds policy requirements, approval workflows, and budget controls directly into the booking process. Rather than addressing compliance and spending only after a trip has been booked, companies can guide decisions upfront and manage travel costs more proactively.
Moreover, customisable dashboards and integrated reporting provide finance, procurement, and travel teams a consolidated view of programme activity and spending from a single data source. These insights support budgeting, forecasting, and supplier decisions, whilst automated workflows help reduce manual work.
By combining digital capabilities with dedicated service teams, Trip.Biz aims to support travellers throughout their journeys, including when plans change or disruptions arise.
Simplifying every stage of business travel
Trip.Biz also received recognition for Agent ONE, a team of four connected, specialised AI agents. Together, the Planning, Booking, Approval, and Insight agents support key business travel processes across the end-to-end business travel lifecycle to further increase adoption.
The Planning Agent turns natural-language requests into personalised, policy-compliant recommendations drawn from Trip.Biz's multi-source content, reducing the need to search multiple sites. The Booking Agent replaces friction-heavy booking flows with guided conversational booking, keeping inventory, pricing, approvals, and payment connected in the booking platform.
The Approval Agent streamlines authorisation by assessing requests against company policies, employee roles, trip purposes, and budget rules in under three seconds. Eligible trips can be approved automatically, whilst exceptions are flagged for review, shortening wait time whilst retaining oversight.
After a trip, the Insight Agent goes beyond fixed dashboards to proactively analyse booking activity, spending patterns, and supplier performance to identify potential savings, policy gaps, and opportunities to improve travel programmes.
Agent ONE’s strength lies in how its agents work together. Information from planning, booking, approvals, and post-trip analysis feeds into a continuous cycle.
Together, the two awards recognise Trip.Biz’s efforts to combine global travel management expertise with connected technology and AI-driven capabilities.
The Travel Daily Media Travel Trade Excellence Awards - Asia stands as the premier awards programme in the Asia Pacific region, dedicated to recognising the pinnacle of excellence within the travel industry. This prestigious event honours the very best in hotels, airlines, airports, cruise lines, tour operators, travel agencies, booking platforms, and travel technology.
The Travel Daily Media Travel Trade Excellence Awards 2026 - Asia is presented by Travel Daily Media Magazine. To view the full list of winners, click here. For more information on the awards programme, you may contact Danica Avila at +65 3158 1386 or [email protected].
