The company has helped AirAsia automate the process of flight delay detection to expedite the travel insurance claims process.
White Label Sdn Bhd was awarded the Airline Tech Provider of the Year - Malaysia at the Travel Daily Media Travel Trade Excellence Awards 2026 - Malaysia for its contribution to the advancement of travel technology by offering a more convenient insurance experience.
White Label collaborated with AirAsia’s insurance business to develop the Claimless Flight Delay initiative under AirAsia-Tune Protect Travel Insurance. The service offers an automated process, replacing traditional claims procedures, with no paper forms or supporting document uploads, and makes flight delay benefits available to eligible passengers.
Flight delays can disrupt travel plans and leave passengers facing extra paperwork when seeking compensation. Claimless Flight Delay simplifies the process by using live flight data to identify eligible delays and notify affected passengers directly.
Make flight delay claims simple
The traditional insurance model requires passengers to dig out their policy details, gather evidence of a delay, and file a claim before they get their benefits. The Claimless Flight Delay service takes care of all these steps.
The system automatically checks flight schedules and identifies eligible delays. Eligible passengers are then notified via push alert or email that they are eligible for their flight delay benefit. Passengers confirm their flight and coverage details prefilled and confirm their bank account or e-wallet details. There’s no need to upload receipts, boarding passes, or any other supporting documents.
After verification of payment details, payment is directly sent to the passenger’s account on average in three business days. This means that much of the administrative work is shifted from the customer to the platform. It also reduces the time passengers have to wait for their claim to be reviewed and processed.
In addition, the programme includes a fully paperless flight delay compensation process that reduces payout times from weeks to an average of three business days.
It also impacts the way insurers handle travel disruptions. The system proactively identifies and reaches out to customers for the benefit, rather than waiting for them to submit claims or complaints. This means passengers have support when they need it, turning a frustrating travel experience into a simpler recovery process.
The Claimless Flight Delay programme is one example of how technology can help make travel insurance more relevant to the needs of the customer. The service uses real-time flight data, automated eligibility checks, mobile notifications and digital payouts to make the process easier for passengers.
About White Label
White Label is the digital travel and lifestyle innovator and a subsidiary of Tune Protect Group Berhad (“Tune Protect”, “Group”), a global insurance and reinsurance group headquartered in Kuala Lumpur, Malaysia. As part of Tune Protect’s strategy to strengthen its travel ecosystem, White Label plays a strategic role in advancing the Group’s digital innovation agenda through customer‑centric, digital‑first travel and lifestyle solutions.
Focused on embedded protection offerings, strategic collaborations, and ecosystem partnerships, White Label goes beyond traditional insurance by enabling more integrated and connected travel and lifestyle experiences across regional markets. White Label is committed to unlocking seamless journeys that add value across the entire travel and lifestyle space.
The Travel Daily Media Travel Trade Excellence Awards - Malaysia is the pinnacle of recognition in Malaysia’s dynamic travel industry, celebrating the best of the best. This prestigious programme showcases top performers across hotels, airlines, airports, cruise lines, tour operators, travel agencies, booking platforms, and travel technology.
The Travel Daily Media Travel Trade Excellence Awards - Malaysia is presented by Travel Daily Media Magazine. To view the full list of winners, click here. For more information on the awards programme, you may contact Czarina Villanueva at +(65) 3158 1386 or [email protected].
