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Global

89% of Business Travellers Trust AI to Help Book Trips: booking.com

Representative Image A recent survey by the travel experts at Booking.com for Business has revealed how business travellers feel about using AI when booking their trips. The study reveals the most trusted features, as well as the features that garner the most interest. Unsurprisingly, the study found that younger generations (18–45 years old) exhibit a higher overall interest in tech features compared to their older counterparts (46 years old and above). Notably, younger professionals show a heightened interest in health and wellness monitoring apps compared to their older counterparts, reiterating the findings of Deliotte’s insights into travel trends.   AI Features % of travellers with very high trust in the feature % of travellers with moderate trust in the feature % of travellers with trust in the feature Ultra-personalised travel recommendations 57% 32% 89% Real-time language translation services 65% 23% 88% Automated expense tracking and reporting 59% 29% 88% Meeting and event coordination 57% 30% 87% Travel itinerary planning and optimization 52% 31% 83% Travel risk assessment and mitigation tools 53% 30% 83% Health and wellness monitoring app 56% 29% 78% Enhanced cyber protection 53% 26% 78% Trust is highest (89%) in AI systems that provide ultra-personalized travel recommendations. By learning travellers’ likes and dislikes through previous bookings and searches, tailored suggestions enhance the overall travel experience, earning the confidence of business travellers. Real-time language translation services and automated expense tracking and reporting are tied in second place as the second most trusted AI feature. Real-time language translation services allow travellers to break down language barriers, contributing to smoother interactions online. Automated expense tracking is especially useful for business travellers, as budgets are automatically categorized into areas such as food, travel, and accommodation. The study also revealed the AI features that harbor the most interest. AI Features % of Travelers That Are Interested in the AI Feature Automated expense tracking and reporting 47% Meeting and event coordination 45% Travel itinerary planning and optimization 45% Health and wellness monitoring app 42% Enhanced cyber protection 35% Ultra-personalised travel recommendations 31% Travel risk assessment and mitigation tools 30% Real-time language translation services 28% Automated expense tracking and reporting apps harbor the most interest from business travellers, with 47% wanting to know more about applications that streamline financial management during trips. Automated expense tracking and reporting apps are considered essential for a hassle-free experience. The desire for optimized travel experiences is evident, with 45% of professionals seeking AI-driven solutions to plan and execute their itineraries efficiently. These apps can be especially useful to travellers visiting places they have not visited. AI's role in facilitating meeting and event coordination is gaining prominence, with 45% of business travellers showing interest. Business travellers value technologies that simplify the organization of professional gatherings.    

Asia

In the Business of Belonging Boutique Hotels Reshape the Future of Luxury

The recent Boutique Hotel Series: The Summit 2025, held at the Sukhothai Bangkok, lived up to its promise of delivering vision, insight, and inspiration from the best and brightest minds in boutique hospitality. But among the panels, presentations, and powerhouse personalities, one voice emerged as the soul of the summit: Leanne Reddie. Chief Commercial Officer at Chedi Hospitality, Reddie stepped in at the last minute for Jason Friedman during the highly anticipated session, “The Soul of Luxury: Boutique Hotels Re-defining Unforgettable Experiences in the Luxury Market” Rising to the moment, she delivered an unforgettable talk that blended authenticity with authority. “The essence of boutique hospitality is not about design or detail,” Reddie began, “It’s about recognition—about creating a space where people feel understood, valued, and, most importantly, seen.” She shared a formative memory of her first luxury boutique stay at The Chedi in Ubud, Bali. “Every touchpoint was intentional.” “While the big brands may reward you with points and status, boutique hotels reward you with something else entirely—a human connection.” “Boutique hotels are not in the business of beds. We are in the business of belonging.” A Masterclass in Modern Hospitality Strategy Later in the day, Reddie joined the panel “No Room for Return? Winning Boutique Hotel Strategies for a One-Stay World,” moderated by co-founder Julie Ockerby. There, she offered a structured lens on the seismic shifts impacting boutique hotel operations and marketing. “We’re in a more dynamic space—experience-first storytelling, hyper-personalisation, and digital agility are defining success. Yet many boutique brands still operate in a hybrid state: new expectations, old infrastructure.” “We’re not evolved until data, storytelling, and UX sit at the heart of every brand touchpoint.” Looking ahead, she offered this forecast: “True integration of AI into CRM and content creation. Moving beyond vanity metrics to measure long-term brand engagement. And in luxury, silence and restraint may become the ultimate expression.” On experiential travel, she made it simple: “Every moment is shareable content—especially for designed hotels like ours.” “What resonates is authentic, imperfect, personal storytelling.” She warned that with AI redefining discovery, “hotels not optimising their content risk becoming invisible.” On loyalty: At Chedi, she explained, loyalty isn’t transactional, “We’ve shifted from loyalty programmes to loyalty moments—those unexpected touches that lead to lifetime affinity, even if not repeat business.”“Encouraging social loyalty, where a guest becomes an advocate, not necessarily a repeat customer.” “Monetise the emotional equity of the stay—through branded retail, residences, or digital experiences.” “Drive post-stay storytelling. Encourage UGC. Build lifetime value through influence. One guest may refer five more.” So how do you stand out in a saturated market? “Say less, but mean more.” “Focus on story over spectacle. Instead of drone shots, ask: What does the hotel feel like in winter?” “Ensure every post answers: Why does this place matter?” And to hoteliers hoping for quick wins without digital investment? “Respectfully—you can’t shortcut trust.” “Fix the foundation: a fast, mobile-optimised, SEO-friendly site with real-time availability and compelling imagery.” “Build a narrative: one authentic story, shared across web, social, and PR.” “Amplify strategically: invest in smart paid media, preferably retargeting to warm leads and brand-aligned lookalikes.” When asked where she would invest—design, digital, or destination branding—Reddie didn’t blink: “Digital.” Adding, “Design is essential—and at Chedi, we obsess over it. Destination matters—but it’s often out of your hands. Digital is the multiplier. It’s how your hotel gets discovered, remembered, and booked. A beautifully designed hotel in a perfect location doesn’t exist—if no one finds it online.” Reddie’s sessions—equal parts heartfelt and high-impact—earned praise across the summit for their clarity and candor. Her combination of strategic foresight and storytelling turned heads and shaped conversations long after the last panel closed. As co-founder Betsy Sweat reflected, “A mere seven months ago, this was just a concept. Today, it’s a movement.” The inaugural Summit welcomed 130 visionary minds who shared, challenged, and reshaped what boutique hospitality means—together. “To those who partnered, advised, spoke, pitched, or simply showed up: you are our creative trendsetters and fearless innovators,” Sweat continued. “Oh, what an experience… and it’s only just begun.” The Boutique Hotel Series Summit 2025 brought together the best and brightest minds in hospitality. With its intimate setting, powerhouse speakers, and actionable insights, the inaugural summit was a masterclass in boutique brilliance. The Boutique Hotel Series now sets its sights on Tokyo, Hong Kong, and a return to Bangkok in 2026—with more summits, events, and masterclasses to come. The conversation isn’t over. In fact, it’s just getting interesting.

Airlines and Aviation

Etihad Airways and SF Airlines Sign Cargo Joint Business Agreement

Etihad Airways and SF Airlines, China’s air cargo carrier, have signed a Joint Business Agreement (JBA) to enhance their cargo operations, expand network capacity and offer customers greater flexibility and service options. The agreement was signed today by Antonoaldo Neves, Chief Executive Officer, Etihad Airways and Li Sheng, Vice President of SF Group and Chairman of SF Airlines.  Through the agreement, Etihad Airways and SF Airlines will collaborate on a metal-neutral basis to jointly market and integrate their airfreight services. The partnership is designed to foster incremental growth and create a seamless, shared network that offers customers an expanded range of destinations, increased cargo capacity and enhanced service efficiency. As part of the JBA, Etihad Airways and SF Airlines will enhance customer choice by expanding network connectivity and capacity across key trade lanes. Both carriers will also invest in improving service quality and operational efficiency, ensuring a consistently elevated customer experience. The partnership enables coordinated pricing strategies and alignment of service standards, delivering a streamlined and competitive offering. Additionally, the collaboration will support the strategic allocation of routes, sales efforts and client portfolios, allowing for joint decision-making and driving operational synergies. With the growth of cross-border e-commerce, time-sensitive shipments and specialised logistics services, the partnership between Etihad Airways and SF Airlines will offer greater flexibility and tailored solutions to meet evolving customer needs. The joint business will focus on key cargo product verticals, including Etihad Cargo’s SecureTech and PharmaLife solutions, which support the movement of high-value electronics, sensitive equipment and temperature-controlled pharmaceutical goods. Antonoaldo Neves, Chief Executive Officer, Etihad Airways, said: “This business agreement marks an important step in Etihad’s strategy to strengthen global connectivity and deliver greater value to our customers. By working closely with SF Airlines, we are expanding our service offerings, optimising operational efficiency and enhancing our competitive position in the air cargo industry.” Li Sheng, Vice President of SF Group and Chairman of SF Airlines, added: “This agreement represents a significant milestone for SF Airlines as we continue to build our international network. Partnering with Etihad Airways enables us to increase capacity and gain greater market access, offering customers enhanced services. Together, we will drive innovation and efficiency to meet the growing demand for high-quality logistics solutions.” This strategic collaboration is expected to generate significant business efficiencies, support revenue growth and enhance customer satisfaction. By combining their strengths, Etihad Airways and SF Airlines are better positioned to offer world-class air cargo solutions that respond to the evolving demands of the global logistics industry.

Airlines and Aviation

Qatar Airways Cargo, IAG Cargo, and MASkargo Prepare for Launch of Global Cargo Joint Business

Qatar Airways Cargo, IAG Cargo, and MAB Kargo Sdn Bhd (MASkargo) discussed their intention to move forward with the launch of their Global Cargo Joint Business. Following the initial announcement in April 2025, the partnership is now targeting a formal launch in late 2025, subject to regulatory approvals. The global partnership will deliver new routing opportunities, increased operational agility, and unparalleled connectivity for customers across the global air freight market. The Global Cargo Joint Business’ value proposition lies in enhanced routing flexibility and capacity options connecting APAC, the Middle East, Africa, the Indian Subcontinent, Europe, and the Americas. The partnership will unlock new routings not previously available via a single booking, opening fresh trade opportunities across the world. At launch, the parties will focus on key cargo markets, with additional countries expected to be included in future phases, in line with regulatory approvals. The three carriers will be working to progressively align systems, processes, and commercial offerings to ensure a smooth rollout for customers. Streamlined products, services, enhanced digital solutions and a combined Avios loyalty proposition are expected to form part of the collective offering in due course. The carriers will look to optimise freighter and belly hold capacity across their combined networks, improving efficiency and flexibility for customers. Additionally, coordinated ground handling and trucking will deliver a smoother experience for customers booking their cargo through the new cargo joint business. At the same time, the three carriers will enter into individual agreements with the UN World Food Programme (WFP), the largest humanitarian organization fighting hunger, very soon. First announced at Air Cargo Europe, the three carriers will propose to provide in total 1000 tonnes of free tonnage to support WFP in the delivery of essential food supplies and commodities. This initiative reflects Global Cargo Joint Business’ unified commitment to humanitarian aid and the broader goal of ending world hunger. Mark Drusch, Chief Officer Cargo at Qatar Airways Cargo, said: "We are thrilled to discuss the upcoming launch of our groundbreaking partnership on the sidelines of Air Cargo Munich. Together, we will deliver unparalleled service and efficiency, ensuring that our customers receive the very best in air cargo solutions. Moreover, this collaboration allows us to contribute meaningfully to corporate social responsibility by supporting the World Food Programme. Together, we are utilising our strong networks to make a positive impact on communities around the world, showcasing the true power of partnership.” David Shepherd, Chief Executive Officer at IAG Cargo, added: “This proposed joint business represents a real step change for our customers. By creating this single network, we are creating new connections which unlock new commercial opportunities. This network will be more efficient, reliable, and coordinated than anything offered through traditional interline agreements. “Just as we are focused on delivering for our customers, we are equally committed to making a positive impact in the communities in which we operate, which is why we are delighted that this includes backing the vital work of the World Food Programme.” Mark Jason Thomas, Chief Executive Officer at MASkargo, commented: "This partnership is a major milestone for MASkargo and the global cargo industry. By teaming up with Qatar Airways Cargo and IAG Cargo, we’re extending our reach and unlocking seamless connectivity across Asia, the Middle East, Europe, and the Americas. It’s more than network expansion; it’s about transforming how cargo moves worldwide. As the leading cargo carrier in our region, MASkargo has always been committed to connecting Asia with the world. This collaboration takes us further, delivering greater value, reach, and efficiency for our customers. We’re also proud to support the World Food Programme’s mission, reinforcing our belief that logistics can be a powerful force for good." “This collaboration reflects the growing role of the private sector in accelerating humanitarian response,” said Virginia Villar Arribas, WFP’s Deputy Director for Private Sector Partnerships. “We are excited to work with Qatar Airways Cargo, IAG Cargo, and MASkargo to shape an approach that can help WFP deliver faster, more efficiently, and at scale.” The partners remain focused on obtaining the necessary regulatory approvals and are progressing towards the scheduled launch in late 2025. More updates will be shared as the go-live date approaches.  

Agreements / Understandings / Contract Signings

Thai Airways and Turkish Airlines sign joint business agreement

Thai Airways International Public Company Limited (THAI) and Turkish Airlines formally signed a joint business agreement yesterday, 1st June, in New Delhi, India. The signing was held during the 81st IATA Annual General Meeting and is seen as a vital step towards enhancing cooperation between the two flag-carriers. This collaboration builds on the successful launch of THAI's daily flights from Bangkok to Istanbul which were launched in December 2023 along with Turkish Airlines’ extensive flight network.  Likewise, this agreement is expected to have a positive impact on the tourism sectors of the two nations, thus contributing significantly to both local and transit passenger traffic. Working together Through this latest agreement, the Star Alliance member airlines will work together to unlock substantial passenger traffic potential between Türkiye and Thailand.  Given Turkish Airlines’ globally renowned flight network which is among the world's most expansive and Thai Airways’ strength within the Asia Pacific, their respective guests stand to enjoy a seamless travel experience all over the world thanks to the creation of an attractive product range. Thai Airways chief executive Chai Eamsiri said: “The agreement between THAI and Turkish Airlines on operating codeshare flights in Bangkok-Istanbul route is scheduled to be implemented in this winter 2025-2026 flight schedule, subject to the respective authorities’ approval. This agreement is the opportunity for both carriers in enhancing their route networks and exploring business opportunities which shall extend to their further routes in the future.  Under THAI’s ‘Network Airline’ strategy, passengers are conveniently connected to domestic destinations in Thailand as well as other destinations in Asia.” For his part, Turkish Airlines’ chairman of the board and executive committee Ahmet Bolat declared: “We are glad to enhance the existing cooperation between Turkish Airlines and THAI, as it marks a significant milestone to further develop the tourism potential between Türkiye and Thailand. This collaboration will provide seamless travel experiences, expand connectivity between the two regions and offer guests more options through both airlines’ networks.”

India

Thomas Cook India and Muthoot Group ink Agreement to expand Payments Solutions business 

Thomas Cook (India) Limited partners with Muthoot Forex, to expand the reach of its Borderless Travel and Study Buddy Cards. Through this collaboration, both prepaid forex cards will now be available across Muthoot’s extensive network of 7,000+ branches, including 43 full-fledged forex branches – across India’s metros, mini-metros and Tier 2-4 source markets. Deepesh Varma, Executive Vice President – Foreign Exchange, Thomas Cook (India) Limited, said: “At Thomas Cook India, we are committed to making our forex card solutions smooth, seamless and rewarding for our customers. Our alliance with The Muthoot Group leverages our powerful synergies—combining our expertise in travel and foreign exchange with Muthoot’s extensive network across India’s tier 1-4 source markets. Through this partnership, we aim to bring our Borderless Travel and Study Buddy cards closer to consumers across India’s metros and regional markets, making international travel and study abroad even more convenient  and accessible.”   Product USP’s & Benefits: 1)   Borderless Travel: Thomas Cook’s pre-paid Borderless Travel Card is a smart, secure, and convenient solution for India’s outbound leisure travellers: Supports12 global currencies for seamless international transactions and access to over 70 million Mastercard and Visa merchant establishments in over 200 countries Free emergency cash assistance and card replacement (for lost/stolen cards) Complimentary International global SIM card Secure with embedded chip & pin security; complimentary insurance cover up to ₹7.5 lakh* Complimentary Airport meet & greet, free lounge access and porter services at select international airports in India* Exclusive 25% discount on select attractions and unique experiences* Earn 1,000 Thomas Cook Edge Reward Points on loading USD 1,000 (or equivalent) and up to 500 points on card spend, redeemable for holidays, flights and hotels from Thomas Cook India Free ATM withdrawal* Eco-friendly card crafted from recycled plastic, promoting sustainability 24x7 Customer Support available via call centre, email and web support on thomascook.in 2)     Study Buddy Card: Specially curated for Indian students studying abroad, offering: Free International Student Identity Card (ISIC) Free global SIM Card Free ATM withdrawal once a month and surcharge free withdrawals at All Point ATMs in USA, Canada, Mexico, UK and Australia Zero Mark up on transactions in base currency Comprehensive Fraud Protection Insurance* and 24x7 customer support Free Emergency Cash Assistance and free card replacement on loss of card Free Lounge Access* at International Airports in India KrisFlyer miles on every forex purchase  

Technology

American Express Global Business Travel Introduces New AI-Powered Solutions 

Representative Image American Express Global Business Travel (Amex GBT), a software and services company for travel, expense, and meetings & events, has announced new AI-powered customer solutions. Through the use of large language models, travelers get on-demand support through more intuitive interactions with a virtual agent that understands and responds to complex requests more naturally. In addition, the company has also introduced a natural language query to its data and reporting feature Egencia Analytics Studio, making it easier for travel managers to access travel program data by asking questions in plain language, and go beyond standard reporting to access detailed insights about travel spending and patterns.  John Sturino, Senior Vice President of Travel Products and Engineering at Amex GBT, said: “Amex GBT has been using AI for years to enhance the customer experience. We will continue to focus on using the most advanced technologies to create the most seamless experiences for travelers, arrangers or travel managers. AI gives us the opportunity to empower our customers with smarter, more intuitive ways to manage their travel preferences.” The LLM powered virtual agent, available to Egencia customers, was trained using help center content to generate highly accurate and contextually appropriate responses. It can handle inquiries in ten different languages including English, French, Spanish and German. This multilingual capability ensures that the virtual agent can assist a diverse range of users from various regions. Questions it can answer include “how do I reset my password?” or “how do I add my frequent flyer number to my account?” During testing, the Amex GBT Analytics and Data Science team found the virtual agent increased efficiency and enhanced the customer self-service experience for travelers. Amex GBT data showed that nearly a third of customers who used the virtual agent during a trial phase were able to self-service without proceeding to wait for a travel consultant[1]. The virtual agent experience at Amex GBT was first introduced in 2020 and the addition of LLM supported chat is the most recent evolution of its capabilities.  The NLQ data and reporting feature is designed to make data analysis simpler for travel managers using Egencia. It empowers them with enhanced data analysis capabilities, enabling them to easily extract key insights and showcase into easy-to-understand visual formats such as charts and graphs. Through a search field in the Analytics Studio dashboard, travel managers can easily locate data insights by asking direct questions, such as “what is the quarterly spend for the last three quarters.” The feature allows more than one data metric per question, such as “What is spend, transaction count, average ticket price (ATP) for air in city Paris 2024?” It is currently in beta with plans to fully release it in 2026.

Asia

Trip.Biz takes Business Travel Innovator Award at the Business Travel Show Asia Pacific

Trip.com Group’s corporate travel management brand Trip.Biz brought home the Business Travel Innovator Award 2025 at the first-ever Business Travel Show Asia Pacific held last month in Singapore.  In a faceoff presentation on stage against four other industry players, Trip.Biz impressed judges with its revolutionary approach to redefining business travel mobility through seamless business-leisure integration, automated cost-splitting technology, and user-centric tools that balance policy compliance with traveller flexibility, outshining competitors to clinch the award. Trip.Biz chief executive Tao Song declared: “This award highlights our commitment to delivering one consistent experience for global teams, eliminating unmanaged business travel spending by keeping every booking within one managed platform.” The Business Travel Innovator Award celebrates exceptional contributions that redefine excellence in business travel.  A distinguished panel of corporate travel experts selected Trip.Biz as the winner after evaluating all entries on technical innovation, business innovation, competitive differentiation, concept presentation, industry impact potential, and advancement of travel management practices. The Business Travel Show Asia Pacific brought together corporate travel buyers from Asia Pacific, the US, and Europe, with over 50 premier exhibitors. Successfully dealing with challenges The award recognises Trip.Biz’s success in tackling one of the industry’s most persistent challenges: leakage caused by fragmented systems.  Traditionally, travellers seeking upgrades, add-ons, or even ground transportation were forced to book outside managed platforms, creating compliance gaps and financial blind spots.  Trip.Biz eliminates this friction with complete end-to-end trip management, integrating flights, hotels, ride-hailing, and rail bookings into a single platform to ensure that all travel components, including ground transportation, remain on-channel. Judges likewise highlighted Trip.Biz’s cutting-edge co-payment feature as transformative. By enabling employees to pay out-of-pocket for upgrades directly within the Trip.Biz platform, the innovation keeps all bookings on-channel, a first for business travel management. \ Automatic excess calculation at the point of booking, personal payment integration, and clear spend separation in reporting eradicates manual reconciliation, accelerates approvals, and maintains full spend oversight to empower travellers to personalise trips in real-time without deviating from policy. Combined with 24/7 full-service support via the platform and dedicated call centre agents, Trip.Biz offers "immediate implement ability" for organisations seeking a future-ready solution. This translates to savings of up to 30 percent on travel costs, while enabling a 45 percent increase in efficiency. Trip.Biz’s comprehensive all-in-one platform delivers global consistency and exceptional experiences across every travel stage: Pre-trip: Extensive booking options through multi-GDS, LCC, NDC, and direct API integrations, instant upgrades, and custom approval workflows; On-trip: Intelligent support, multi-modal accessibility, intuitive self-service modifications, and real-time traveller tracking; and Post-trip: Leisure travel integration, automated expense reconciliation, comprehensive reporting, and customised carbon emission management.

Appointments

APT & Travelmarvel Appoints Jamie Rudland as New Business Development Manager, South

APT & Travelmarvel has announced the appointment of Jamie Rudland as its new Business Development Manager for the South of England. Jamie will officially join the award-winning touring and cruise operator on 27 May 2025 and brings with him a wealth of experience across the cruise and touring sectors. In his new role, Jamie will focus on supporting retail and independent agents throughout the southern sales region. Jamie joins APT & Travelmarvel with a proven track record in building strong trade relationships and delivering business growth, having held previous positions within leading cruise and travel companies such as The Adventure People, Wendy Wu Tours and Fred Olsen Cruises. His arrival further strengthens APT’s dedicated sales team as it continues to enhance agent support during a landmark year for the brand. APT & Travelmarvel is in the midst of a major investment programme, expanding and elevating its fleet across both river and small ship cruising, while also introducing new immersive travel styles and destinations for 2025 and beyond. These innovations are designed to deliver exceptional guest experiences and unlock new business opportunities for trade partners. Brad Bennetts, Head of Sales & Business Development at APT & Travelmarvel, said: “We are excited to welcome Jamie to the team at such a pivotal moment. His deep understanding of both the cruise and touring landscapes, combined with his agent-first approach, makes him a fantastic addition to our growing sales force. With significant investments into our fleet and product portfolio, Jamie’s expertise will be invaluable in helping our partners in the South maximise their sales potential and discover the breadth of what APT & Travelmarvel has to offer.” Commenting on his new appointment, Jamie Rudland said: “I’m delighted to be joining APT & Travelmarvel at such an exciting time for the business. The innovation and investment going into the product is inspiring, and I’m really looking forward to supporting our valued travel agent partners across the South. There’s a huge opportunity here to grow together, and I can’t wait to get started.”    

Global

London reaffirms its position as a hub for businesses to connect: Amex GBT

Panoramic, aerial view of the skyline of London with a motion blurred cruise ship passing under the lifted Tower Bridge during dusk, England Amex GBT has launched its inaugural ‘Business Travel Pulse’ - a quarterly benchmark offering fresh insights into the evolving landscape of global business travel. The first pulse focuses on London and reveals the top sectors travelling into the city this year align with the UK government’s key growth driving sectors. This highlights the way industries recognise the importance of meeting in person to secure investment – with the capital reaffirming its position as a hub for businesses to connect amid global uncertainty. Hotel booking figures in Q1 show financial services, professional services, IT and healthcare were the top industries staying in London for business (with growth remaining positive among multinationals in these sectors during the quarter). Rank Industry 1 Financial Services & Insurance 2 Business & Professional Services 3 Information Technology 4 Pharma & Healthcare 5 Consumer Goods & Retail The same pattern can be seen when looking at the industries meeting and holding events in London, with the energy sector playing a leading role:   Rank Industry 1 Pharma & Healthcare 2 Mining, Oil, Energy & Utilities 3 Consumer Goods & Retail 4 Information Technology 5 Financial Services & Insurance The meetings and events sector is proving to be a significant economic driver for the UK economy. Recent data from UK Events Research shows conferences and meetings contribute £16.3bn – compared to £9.75bn from Sport & Entertainment, underscoring their crucial role in the nation's economic growth. Sara Andell, Director of Strategy, Amex GBT Consulting, explains: “London remains a priority destination on the global stage, with international businesses keen to capitalise on opportunities in the UK. Recent landmark trade agreements underscore the city’s role as a hub for meeting and dealmaking and it’s particularly interesting to see the growth in travel from emerging tech hubs like Helsinki and Bengaluru – further evidence of London’s magnetic pull for innovation-led industries.”  

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