How It Works
At TrustYou, we help our customers understand, collect, and share feedback through the power of listening. When companies listen to feedback, they earn trust, make better decisions, and ultimately, win.

Guest surveys and online reputation management
Make Data-Driven Decisions
Guest surveys and online reputation management (ORM) work together in one platform to make it easy to understand your guests’ opinions and build a better product.

What You Get:

Quantitative data, like NPS score, as well as qualitative results from open-ended questions
Competitive Insights and Impact Scores to track and identify what most impacts your online review scores
Time-efficient response and task management, ensuring you never miss a review
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Turn Reviews into Marketing Content
Turn Reviews into Marketing Content
As your ratings soar, make sure to promote your success. The positive feedback you collect influence traveler opinions and increase bookings.

What You Get:

Survey reviews on your website that improve SEO and help travelers make booking decisions
The ability to push survey reviews to Google or TripAdvisor and increase your ratings and rankings
TrustYou’s review summaries and hotel highlights distributed to Google Search and Maps, Kayak, Hotels.com, and dozens more sites
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Improve the guest experience
Say Hello to Conversations
The best way to get feedback about your guests’ experience is through a conversation. TrustYou Guest Messaging creates unlimited opportunities to listen to your guest feedback.

What You Get:

The ability to answer questions and get feedback from guests with pre-stay, on-site, and post-stay surveys
Real-time communication to fix problems as they occur and improve the overall guest experience
Multi-channel conversations, organized in one inbox via SMS, web chat, email, Facebook Messenger, and more