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Sabre Hospitality unveils AI integration with SynXis Booking Engine
Sabre Hospitality announced the latest enhancements to SynXis Concierge.AI, extending AI capabilities to the SynXis Booking Engine. This integration provides instant, intelligent responses across key guest-facing hotel channels – including websites, email, social platforms, and voice. Concierge.AI is managed and monitored through a unified inbox that delivers powerful insights to drive conversions, increase website engagement, and streamline operations – saving both time and cost. Hotels can configure the solution at chain, brand, or property level, ensuring consistency and control across their portfolio. “A year ago, we launched SynXis Concierge.AI within our Customer Care & Delivery team to provide faster, more accurate support. At the time, we said our goal was to thoughtfully expand AI across our portfolio to truly move the needle for hoteliers and their guests,” said Scott Wilson, President, Sabre Hospitality. “We’re now beginning early adopter testing of Concierge.AI within the SynXis Booking Engine this June, and next month, we’ll make it available via the Community Portal – placing this capability directly in our customers’ hands. With deep integration into the booking engine, this delivers a seamless, elevated guest experience.” Key new features of SynXis Concierge.AI include: ▪ Booking Agent – An AI-driven chatbot embedded within SynXis Booking Engine that handles real-time queries, room recommendations, booking support, FAQs, and local suggestions. Available in over 50 languages, it delivers quick, personalised responses that increase conversion rates, reduce booking abandonment, and capture direct bookings that might otherwise go to OTAs. ▪ Email Automation – Uses generative AI to process large volumes of guest emails by extracting key travel information (such as travel dates or party size) and generating personalised offers. This boosts response speed, booking efficiency, and eases staff workload. ▪ Social Connect – Facilitates AI-powered guest engagement across major social platforms including Facebook, Instagram, Messenger, and WhatsApp Business. Managed via a single inbox, it enables consistent brand messaging and provides valuable insights into guest sentiment and emerging trends. ▪ Voice Connect – Integrates an AI phone agent into hotel telephone systems, offering 24/7 support for enquiries, bookings, and call transfers. This increases operational efficiency while providing personalised service over the phone. “Since opening our flagship property 160 years ago – the first hotel to feature air conditioning, hydraulic lifts, and hot and cold running water in guest rooms – innovation has always been at the heart of our approach,” said Sean Seah, Senior Vice President – Strategy, Technology and Innovation, Langham Hospitality Group. “Sabre’s SynXis Concierge.AI solution significantly enhances our ability to respond to multilingual guest enquiries and booking requests, while preserving the intuitive, human touch that defines our service.” Amy Read, Vice President of Innovation at Sabre Hospitality, added: “We equip hoteliers with tools to engage travellers with speed, yet always with a human feel. SynXis Concierge.AI enables them to scale service, increase conversion, and operate more efficiently – all without compromising the guest experience. What differentiates these tools is their capacity to merge automation with personalisation, empowering hotels to retain their unique brand voice while enhancing efficiency. As personalisation deepens, we remain focused on delivering solutions that allow brands to lead the narrative – blending intelligent automation with controlled support.”
89% of Business Travellers Trust AI to Help Book Trips: booking.com
Representative Image A recent survey by the travel experts at Booking.com for Business has revealed how business travellers feel about using AI when booking their trips. The study reveals the most trusted features, as well as the features that garner the most interest. Unsurprisingly, the study found that younger generations (18–45 years old) exhibit a higher overall interest in tech features compared to their older counterparts (46 years old and above). Notably, younger professionals show a heightened interest in health and wellness monitoring apps compared to their older counterparts, reiterating the findings of Deliotte’s insights into travel trends. AI Features % of travellers with very high trust in the feature % of travellers with moderate trust in the feature % of travellers with trust in the feature Ultra-personalised travel recommendations 57% 32% 89% Real-time language translation services 65% 23% 88% Automated expense tracking and reporting 59% 29% 88% Meeting and event coordination 57% 30% 87% Travel itinerary planning and optimization 52% 31% 83% Travel risk assessment and mitigation tools 53% 30% 83% Health and wellness monitoring app 56% 29% 78% Enhanced cyber protection 53% 26% 78% Trust is highest (89%) in AI systems that provide ultra-personalized travel recommendations. By learning travellers’ likes and dislikes through previous bookings and searches, tailored suggestions enhance the overall travel experience, earning the confidence of business travellers. Real-time language translation services and automated expense tracking and reporting are tied in second place as the second most trusted AI feature. Real-time language translation services allow travellers to break down language barriers, contributing to smoother interactions online. Automated expense tracking is especially useful for business travellers, as budgets are automatically categorized into areas such as food, travel, and accommodation. The study also revealed the AI features that harbor the most interest. AI Features % of Travelers That Are Interested in the AI Feature Automated expense tracking and reporting 47% Meeting and event coordination 45% Travel itinerary planning and optimization 45% Health and wellness monitoring app 42% Enhanced cyber protection 35% Ultra-personalised travel recommendations 31% Travel risk assessment and mitigation tools 30% Real-time language translation services 28% Automated expense tracking and reporting apps harbor the most interest from business travellers, with 47% wanting to know more about applications that streamline financial management during trips. Automated expense tracking and reporting apps are considered essential for a hassle-free experience. The desire for optimized travel experiences is evident, with 45% of professionals seeking AI-driven solutions to plan and execute their itineraries efficiently. These apps can be especially useful to travellers visiting places they have not visited. AI's role in facilitating meeting and event coordination is gaining prominence, with 45% of business travellers showing interest. Business travellers value technologies that simplify the organization of professional gatherings.
IndiGo opens bookings for its long-haul debut on Mumbai-Amsterdam route starting 02 July 2025
IndiGo announced groundbreaking expansion into Europe with its first-ever non-stop flight from Mumbai to Amsterdam, set to launch on 02 July 2025. Upgrading its in-flight dining experience, IndiGo also announced that complimentary hot meals and beverages will be served to all customers on this route. The thrice weekly service, operated with IndiGo’s Boeing 787-9 Dreamliner aircraft, marks the airline’s strategic foray into long-haul operations to meet the growing demand for air travel between India and Europe, facilitated by Indian operators. The flights are open for bookings across channels, including IndiGo’s official website www.goIndiGo.in, mobile app, and authorized travel partners. Pieter Elbers, Chief Executive Officer, IndiGo, said, “I am thrilled to announce IndiGo’s long-haul debut to Amsterdam. We are stretching our wings further to enhance accessibility and convenience to customers traveling to Europe for leisure, business, and education, as well as unlocking IndiGo’s unparalleled domestic network, showcasing ‘India by IndiGo’ to foreign travellers. Celebrating India and its unique cuisine, we’re very proud to announce specially curated complimentary hot meals and beverages, by iconic home-grown Indian brands, will be served to all our customers on this route. This will a major milestone in our international growth journey as we move towards our vision to become a global aviation leader, propelling India’s ambition of transforming into a global aviation hub. The Netherlands and India share a strong and thriving bilateral relationship, and this new non-stop, thrice-weekly service between Mumbai and Amsterdam will only deepen the growing ties between the two nations. We are closely working with Schiphol Airport to provide customers with our quintessential seamless and hassle-free travel experience. With this route, we continue to bridge economies, cultures, and communities, while tapping into new exciting markets rich in history and potential. With every new global connection, IndiGo is taking India to the world and bringing the world to India.” The airline has made consecutive announcements of its debut long-haul routes from Mumbai, with Amsterdam and Manchester being added to its growing international network. This is the start of a truly exciting new chapter in IndiGo’s growth journey with Amsterdam and Manchester being the initial long-haul destinations. With the introduction of more 787-9 from Norse, and the arrival of IndiGo’s A321XLRs starting this year and A350 from 2027 will usher a new era enabling the airline to offer long-haul flights with IndiGo’s unique value proposition. Aircraft configuration To give wings to its long-haul dreams, IndiGo recently signed agreements with Norse Atlantic Airways, to damp lease four Boeing 787-9 aircraft. The first Norse-operated flight for IndiGo took off in March 2025 on the Mumbai-Bangkok route. With the three additional aircraft IndiGo is planning to lay a strong foundation for intercontinental growth, while the airline awaits the delivery of its A321XLR from this year and A350-900 aircraft from 2027 onwards. The wide-body aircraft boasts a spacious double-aisle design, featuring 56 IndiGoStretch seats in a comfortable 2x3x2 configuration, with an impressive 43-inch seat pitch. The economy class offers 282 seats in a 3x3x3 configuration, providing a generous 31-inch seat pitch for a relaxed travel experience. The IndiGoStretch experience: IndiGoStretch customers on this new route will enjoy an elevated in-flight dining experience with specially curated complimentary hot meals served with finest alcohol catered by award-winning iconic Indian brands, promising a journey that’s as enjoyable as the destination. IndiGo’s tailor-made business product, IndiGoStretch - offers extra legroom, comfortable seating, and increased recline, designed to elevate comfort during long-haul journeys. In addition to complimentary benefits like priority check-in, anytime boarding, advance seat selection, and zero convenience fee, Customers will also get additional baggage allowance starting from 30 kgs in check-in and one bag weighing up to 12 kgs in the cabin. Specially Curated in-flight Dining: In its first, IndiGo is offering complimentary hot meals on-board for all customers in IndiGoStretch and Economy cabins on this route. The food and beverages (alcoholic + non-alcoholic) will be complimentary for the IndiGoStretch customers. While in economy, the meals and non-alcoholic beverages will be served on a complimentary basis, however the alcoholic beverages can be purchased on-board. The high-quality meals will be vegetarian by default, although an option to pre-book non-vegetarian meals will be available at the time of booking. Flight Schedule: Flight No. Origin Destination Frequency Effective Departure Arrival 6E 0021 Mumbai Amsterdam Wednesday, Friday, Sunday 02-July-25 05:25 11:00 6E 0022 Amsterdam Mumbai Monday, Wednesday, Friday 02-July-25 14:00 01:55 Pieter Elbers, IndiGo
Mirai launches new global booking engine
Hotel technologies company Mirai just launched a new global booking engine designed to transform the customer experience and maximise conversion. This innovative solution delivers ultra-fast load times, under two seconds even on slow connections, and achieves 56 percent higher conversion rates for multi-room searches. The engine's design highlights the most relevant information for users, including cancellation policies, final pricing, loyalty program benefits, and currency conversion options. All this is presented in an elegant and simple design and a clear visual interface that reduces scrolling by 90 percent through intelligently grouped rate cards, so one platform is equal to endless booking engines. According to Mirai managing partner and CEO for America Pablo Delgado: “The booking experience is one of the most critical moments in the guest journey. It must be fast, clear, and reliable, but also intuitive, personalised, and built to convert. Our new engine not only meets these demands, but it redefines them.” Delgado added that the new system is the result of years of observation, development, and active listening to Mirai’s hotel partners. He said: “We’ve created a solution that truly makes a difference: more sales, a better experience, and seamless alignment with each property’s identity.” An optimised solution One of the biggest improvements is the way the new system optimises multi-room bookings. While they represent nine percent of all bookings, they account for 18 percent of total sales. The new engine introduces a guided navigation system, allowing users to view all selected rooms in a summary cart and easily modify previous choices. The result: a 56 percent higher conversion rate compared to single-room searches. Another standout feature is the engine’s ultra-fast architecture, which displays results in less than two seconds,even on low-quality connections such as in airports or rural areas. This speed avoids the typical conversion loss of up to three percent per additional second of load time, ensuring a smooth, frictionless experience. Relevant functions Automatic removal of redundant rates and rate mixing, enhancing competitiveness against OTAs. Calendar with minimum prices shown from the first step to help drive quicker decisions. Fully integrated into the hotel’s domain and design with no redirects or subdomains to ensure a seamless experience. Support for hotel chains, with searches by brand, destination, or concept. Smart filters that never return empty results and an OTA price comparison tool with rate-matching capabilities. Visualisation of unavailable rooms to create urgency and improve conversion. The engine also strengthens sales recovery in cases of unavailability, offering users alternative dates, waitlists, direct contact options, or suggestions from other properties in the group. These features help recover an additional 0.6 percent of bookings that would otherwise be lost. In terms of customisation, hotels can tailor everything from the number of results per row to how prices are displayed, including highlighting premium rooms or applying specific promotions. This visual and functional flexibility makes the engine a perfect fit for each property’s strategy.
A global ecosystem for meetings and events bookings from Accor
Accor S.A headquarters building Accor, has announced the development of a new digital meetings & events ecosystem to maximize the ongoing expansion and support of its multi-billion-dollar meetings & events business. The new platform will unite over 5,600 Accor hotels and resorts worldwide, featuring an inventory of 2.5 million sqm of event space and 800,000+ guestrooms – providing an easy, self-serve option for clients to view and book event space, guestrooms, and sales & catering services, while augmenting the continued support of on-site hotel teams. The integration of sales & catering will be a key advantage for meeting planners and business clients, as well as the link to Accor’s loyalty program ALL Accor, for the opportunity to earn and access rewarding membership benefits. This global website will be available as a pre-launch version in late 2025, with initial functionality for sales teams connected to Salesforce and online booking for small accommodation groups of up to 30 guestrooms. In early 2026, a more comprehensive suite of features will be introduced, including online booking for meeting rooms and residential seminars, guestrooms and meeting rooms, as well as connectivity to external channels. Accor meetings & events space MeetingPackage, the best-in-class online central reservation system for booking Accor meetings & events space, will be used as the backbone of this future platform, connecting listed sales & catering tools to the Accor website and external third-party channels. The meetings & events ecosystem is also being developed in collaboration with several globally renowned technology providers that will seamlessly integrate their expertise and technologies to enhance the overall meetings & events management experience across Accor’s global portfolio. These include: Oracle – OPERA Cloud Sales and Event Management is Accor’s new cloud-based application, and the first out of the 4 S&C providers in being fully connected with MeetingPackage and Accor Ecosystem. An integrated component of OPERA Cloud Property Management unifying all Accor's hotel departments, Sales and Events Management will be offered in three versions: Premium for luxury hotels as well as large meetings & events properties, Standard for small and medium hotels, and an Essential version will be offered to cover hotels who manage accommodation only groups Backyou – Accor’s trusted European provider and sales & catering solution for small and medium meetings & events hotels in Europe and North Africa. iVvy – is a leading sales & catering solution provider trusted by Accor’s Mantra properties and Accor hotels in the Pacific region. iVvy is Accor’s preferred sales & catering solution for small and medium hotels in Asia Pacific, Middle East, Africa, and The Americas. Amadeus– Delphi is a leading sales & catering solution for the hospitality market, tailored solution for premium and luxury hotels as well as large meetings & events properties, and clustered hotels. Delphi is a trusted solution already adopted by more than 250 Accor properties in the premium and luxury segment. “At Accor, we are fortunate to collaborate with best-in-class technology providers who are helping us create a seamless and efficient user experience. Through this new digital Meetings & Events ecosystem, Accor’s entire event inventory will become more visible, accessible, and appealing. Our venues will be recognized as top destinations to gather with colleagues, clients, friends, or family. This digital transformation aligns with recent research from Accor highlighting that in-person meetings are more valued than ever. Meeting planners consistently report that face-to-face events drive higher revenue than virtual alternatives, that corporate away-days are essential, and that in-person business interactions significantly boost employee mental health. Our new platform will support these vital connections by simplifying the booking and management process, while also integrating our ALL Accor loyalty program to enhance the overall customer experience.”said Julien Houdebine, Chief Sales and Revenue Officer, Accor According to Allied Market Research, the overall value of the business travel industry is forecasted to rise from US$695.9 billion in 2020 to US$2 trillion by 2028. The forecasted expenditure by business travelers will also rise, according to a survey by GBTA and Mastercard, increasing from US$933 billion in 2022 to US$1.4 trillion in 2026. With a leadership position in Europe, the Middle East, Latin America and Asia-Pacific, where the market still offers strong growth potential, Accor is aiming to expand its footprint, strengthen local partnerships, and deliver tailored, innovative solutions that meet evolving client needs across these key regions. Accor has the most diverse brand portfolio in the hospitality industry, encompassing more than 45 hospitality brands from luxury to economy. The Group’s leading brands for meetings & events include Raffles, Fairmont, Sofitel, MGallery, Pullman, Mövenpick, Novotel, Mercure, and ibis as well as lifestyle brands like The Hoxton, Mama Shelter, SLS, and SO/ through Ennismore.
Delta to introduce booking experiences tailored to travellers needs
Starting 15 May, customers shopping and booking tickets for travel on or after 1 Oct will start to see a new shopping experience when on Delta.com and in the Fly Delta app – one that lets them shop for and select the travel that best suits their needs and preferences. As Delta looks ahead to the next 100 years of flight, they are updating the way you shop for flights – offering more choice and greater clarity, aiming to provide travel experiences that can be customized to your personal preferences. As part of this evolution, they’re refreshing their product names and introducing booking experiences tailored to your travel needs and priorities. What’s changing? Starting 15 May for flights on or after 1 Oct, they’ll begin offering a combination of products and experiences that give you more choice and control over your journey than ever before. Delta’s seat products will now be classified into the following categories: Delta Main (formerly Main Cabin), Delta Comfort (formerly Delta Comfort+®), Delta First (Formerly First Class), Delta Premium Select, and Delta One. You'll no longer see “Basic Economy” – instead, that base-level fare class has been folded into Delta Main, which now includes three experience options allowing you to better tailor your journey: Basic, Classic and Extra. Delta Main Basic (formerly Basic Economy): Their lowest-cost fare is the perfect entry point to travel with Delta. Delta Main Basic offers you the essentials, just as a Basic Economy ticket did before. You’ll enjoy the core Delta experience, with restrictions: seat assigned after check-in, Zone 8 boarding priority, cancellation with a fee for a partial eCredit, no mileage or MQDs earned for your trip, and no entry into Delta Sky Clubs (even with credentials). Delta Main Classic: For customers who want a little more – think MQD earn, 5 miles per dollar (excluding taxes), eCredit if you cancel, better boarding priority, same-day standby options, added flexibility to choose your seat – a Delta Main Classic option might be more appealing. Delta Main Extra: And customers who want even more – even higher boarding priority, base mileage earn at 7 miles per dollar (excluding taxes/fees), easy refundability back to your form of payment, plus same-day standby, as with Classic – can unlock those benefits with a Delta Main Extra fare. All other seat products will include “Classic” and “Extra” tiered experiences for greater choice and more customization. (In some markets, customers may be offered “Refundable” options in place of “Extra,” which will allow flexibility and trip cancellation for a refund at any time prior to departure.*) The new products and experiences are available via a modernized shopping layout on Delta.com and Fly Delta app—one that will allow you to see key fare attributes at a glance and compare experiences across fares. “As we listen and learn about what our customers want when it comes to their travel, we know that clarity and choice are paramount,” said Eric Phillips, S.V.P. and Chief Digital Officer. “Our reimagined shopping experience gives customers more options and flexibility to pick the travel experience that works best for them, and a full picture of all the benefits of flying with Delta.” Curate your journey based on what matters most to you Travel needs and tastes evolve over time, or even from trip to trip. Travel priorities on a business trip might be different than your priorities for your family vacation. With Delta’s new booking experience, you can tailor your experience to your budget and priorities, getting the value that works for you.
MakeMyTrip Delivered Record $9.8 Bn Gross Bookings for FY25
Representative Image MakeMyTrip Limited announced its unaudited financial and operating results for its fiscal fourth quarter and full year ended 31 March 2025. Commenting on the results, Rajesh Magow, Group Chief Executive Officer, MakeMyTrip, said: “We delivered record gross bookings and revenue this fiscal year with robust growth and expanding margins underscoring the strength of our platform, the popularity of our brands, and the sustained momentum in both domestic and international travel demand. Our investments in new demand segments and personalized customer experiences across our platform have helped us to grow our customer base as well as drive high repeat bookings.” Commenting on the results, Mohit Kabra, Group Chief Financial Officer, MakeMyTrip, said: “Our strong customer-centric focus — especially in offering an ever-expanding range of personalized travel services — is enabling us to consistently deliver strong financial performance. At the same time, we remain committed to driving operational efficiency and leveraging our fixed cost base. This has helped us to expand margins while we continue to strategically reinvest in key growth areas across our platform.”
impact.com notes that more than 70 percent of APAC travellers bank on brand reputation when booking
Global partnership management platform impact.com and Digital Travel Insights recently released their inaugural joint travel marketing insights report. Titled Beyond the Booking: Where APAC Travel Brands Are Investing for Growth, the study features perspectives from 100 SEA marketing leaders and 1,200 travellers from Singapore, Australia, and China, and explores how businesses and consumers are navigating an evolving travel landscape. As such, it highlights shifting preferences, brand priorities, and the need for marketing strategies that keep pace with rising consumer expectations in a dynamic, experience-led industry. Per the study's findings, impact.com's managing director for the Asia Pacific and Japan Adam Furness remarked: “The modern consumer demands trust, transparency, and authenticity, and they turn to their communities and trusted sources of information to guide their purchasing decision. The brands that thrive are balancing acquisition with retention and community-building through partnerships with affiliates, influencers, publishers, customer advocates, and more. This report highlights how partnerships can help marketers increase revenue and build valuable connections with travellers through authentic content, recommendations, and reviews.” Likewise, the report provides a well-rounded view of how brands are transforming their marketing strategies and how consumers discover and purchase travel-related products and services. What's up in APAC travel and tourism As demand for travel cools post-pandemic, brands are grappling with travel fatigue and economic pressures, driving greater focus on retention and brand-building. However, a significant number of marketers within Southeast Asia continue to make online advertising their main tool for driving bookings despite the fact that only 27 percent of Singaporean and 18 percent of Australian travellers trust online channels. To overcome rising ad costs and competition, a fundamental rethink of marketing investments towards more trusted and high-impact channels, such as influencers, affiliates, and collaborative brand ventures, is essential for today’s businesses. Among the other key themes presented in the report are: Understanding and Engaging The Evolving Traveller APAC travellers are digitally savvy and discerning, with peer recommendations and word-of-mouth referrals ranking as top influences for travel-related purchases, trusted by 62.5 percent of travellers in Singapore, 67.5 percent in Australia, and 75 percent in China. Despite this, many brands still underinvest in these high-trust channels, highlighting a key growth opportunity. At the same time, travellers, particularly in Singapore, also rely on a broader range of platforms when making decisions. Comparison sites, OTAs, loyalty programmes, and social media all play a key role, highlighting the need for brands to maintain visibility across multiple touchpoints to effectively guide consumers along the purchase journey. The Role of Partnerships in Driving Growth In Singapore, 68 percent of travellers trust review and comparison sites the most, which is on par with China and ahead of Australia. This presents an opportunity for brands to embed affiliate links in travel content and guides, capturing intent early in the decision-making journey. To move travellers from inspiration to booking, savvy brands are broadening their partnership strategies by working with influencers, affiliates, OTAs, premium publishers and other partners. More than one in every four marketers still turn to OTAs and aggregators to reach high-intent audiences. But with commission fees reaching up to 30 percent, many are re-evaluating their spend; meanwhile, 25 percent pointed to affiliate marketing as a growing priority, favoured for its performance-based structure that rewards partners only when bookings happen, while also meeting consumer demand for cashback, loyalty perks, and discounts. Where Travel Marketers Are Doubling Down While marketers indicate an emphasis on doubling down on online advertising and OTAs, affiliate marketing and influencer marketing are playing an increasingly important role. In Singapore, 45 percent of travellers trust affiliates and 63 percent trust influencers when planning their journeys. This trend extends across the region, with 50 percent of Australian travellers trusting affiliates and 68 percent turning to influencers, and in China, 59 percent and 75 percent, respectively, highlighting the growing influence of these channels in travel decision-making.
TPConnects Technologies marks significant increase in Qantas NDC bookings
IATA-certified global travel aggregator TPConnects Technologies announced a tenfold increase in Qantas NDC (New Distribution Capability) bookings today, 6th May. TPConnects reported a significant increase in NDC bookings for the Australian flag carrier via its Iris platform in just six months. This development is seen as a clear signal of the growing demand for modern airline retailing solutions among travel sellers. TPConnects Technologies director of product Stephanos Kykkotis declared: “Our success story with Qantas is a shining example of how airlines can leverage Iris to drive NDC adoption and harness the full potential of NDC. We are proud to be live with Qantas and to provide tremendous value to travel agencies globally, and even more so for Australia and New Zealand, by simplifying access to their rich NDC content.” For her part, Qantas head of distribution and payments Nadine Dawood Morgan remarked: “Our collaboration with TPConnects and the Iris platform is an important step in our NDC strategy. By making our NDC content, features, and benefits available on Iris, we're empowering travel sellers with the tools they need to offer our customers a wider range of products and a more personalized experience.” Travel sellers using Iris may access a wide array of Qantas' content and services via NDC, enhancing their ability to cater to the diverse needs of travelers. Australia and New Zealand have emerged as key markets for TPConnects Technologies, now accounting for 30 percent of the company’s global booking volume. Qantas represents a significant portion of this volume. As a Flight Centre Travel Group company, TPConnects is uniquely positioned to ensure travel sellers in the region have access to the most comprehensive content. Primary features Among the key features offered by TPConnects’ solution are: Access to Qantas NDC offers, including tailored offers for frequent flyers and corporates, enhancing customer loyalty. Multiple payment methods, including IATA BSP, credit or debit cards, and IATA EasyPay, providing flexibility and convenience. Streamlined booking and servicing functionalities and the ability to subsequently modify, void, refund or exchange an NDC ticket, reducing operational costs. Easy management of involuntary changes, improving customer service and minimizing disruptions. Split ticketing capability, enabling better efficiency and lower fares for customers. TPConnects Technologies’ Iris is a leading aggregator with a global customer base. Travel agencies using Iris have access to Qantas' NDC content alongside traditional EDIFACT, LCC, and other NDC content, all within a single, user-friendly interface. Iris simplifies the shopping and servicing of air travel, ensuring travel sellers can offer the most relevant fares and products from Qantas to their clients. Furthermore, Iris features NDC content from major airlines globally, supporting travel sellers across North America, Europe, the Middle East, and Asia-Pacific. Travel sellers can take advantage of advanced retailing features such as smart pricing, commission management and content control, as well as access rich content, and utilise end-to-end servicing options directly through Iris.
Meetingselect’s Meeting Booking Widget makes its Asia-Pacific debut
Global meeting management platform Meetingselect officially launched its Meeting Booking Widget in the Asia-Pacific region, with the technology making its debut at Novotel Singapore on Stevens. The Meeting Booking Widget’s launch complements Meetingselect’s broader strategic growth in the APAC region. While the company continues to expand its core platform offerings throughout Asia-Pacific, the Meeting Booking Widget represents an auxiliary product that enhances the digital capabilities of individual venues, enabling them to adopt self-service booking technology directly on their own sites. Novotel general manager Piotr Kupiec declared at the launch: “This partnership with Meetingselect is more than a technological integration. It’s a continuation of our vision to position Novotel Singapore on Stevens as Singapore’s preferred destination for dynamic, digitally driven meetings and events.” For her part, Meetingselect founder and chief product officer Judith Huisman said: “The booking of a meeting room or an event space has now become just as easy as a restaurant reservation. Our Meeting Booking Widget supports a customer-friendly web booking experience to boost productivity and automate internal operations. This simple web solution revolutionizes how hotels and venues handle reservations for meeting rooms and event spaces. Planners can easily search and book space and select food and beverage items, and amenities directly from the owner's website. Novotel Singapore on Stevens leads the way by driving innovation with meetings technology in Singapore’s Meetings & Events Industry.” What the widget can do for the hospitality sector The Meeting Booking Widget enables venues to offer meeting room reservations directly on their websites through a fully white-labelled and seamlessly embedded interface. With real-time availability, transparent pricing, and instant confirmation, planners can now search, book, and customise meeting spaces as intuitively as making a restaurant reservation. Especially designed to meet the needs of Asia-Pacific venues, the widget supports multi-language capabilities, customisable F&B selections, and integrated payment options, streamlining internal operations while enhancing the end-user experience. These features are particularly well-suited to the fast-paced and culturally diverse APAC events landscape.
Direct Booking Summit Bangkok 17 to 18 November 2021
The Direct Booking Summit unites hundreds of hoteliers together - from savvy independents to international chains - to strategize, network and drive the Direct Booking Movement forward.
TDM Travel Trade Excellence Awards Indonesia 2025
Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.
Maximum Occupancy Perth – 12th June 2025
Maximum Occupancy Perth 12th June 2025. After the success of the inaugural Maximum Occupancy West Coast in 2024, the
ITE Hong Kong 2025 – 12 June (Thu)-15 June (Sun) 2025
The 20th MICE Travel Expo co-locating with the 39th ITE Hong Kong will be held from 12 to 15 June 2025 at Hall 1 of the Hong Kong Convention & Exhibition Centre.
TDM Travel Trade Excellence Awards Hong Kong 2026
Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives,
TDM Travel Trade Excellence Awards Asia 2025
Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.
TDM Travel Trade Excellence Awards Malaysia 2025
Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.
TDM Travel Trade Excellence Awards Thailand 2025
Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.
TDM Travel Trade Excellence Awards Middle East 2025
Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.
TDM Travel Trade Excellence Awards Hong Kong 2024
Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives,
TDM Travel Trade Excellence Awards Malaysia 2024
Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.
TDM Travel Trade Excellence Awards Asia 2024
Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.
TDM Travel Trade Excellence Awards Middle East 2024
Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.
TDM Travel Trade Excellence Awards Thailand 2024
Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.
HEDNA Bangkok – September 11-12 2023
The agenda will bring a wide array of current topics in our industry to the main stage. You’ll hear from experts in Distribution, Fintech and Payments, Marketplaces, Leading Executives and of course our Hoteliers will be bringing their perspectives to these topics and so much more.
October 2023 – Digital Travel USA
Digital Travel is the flagship conference for travel executives who are looking to be part of this transformation and re-imagine the customer journey. Join the top minds from hotels, OTAs, airlines, transportation companies, and everything in-between, to share practical insight on how to enhance personalization and improve their online strategies for better cross-channel experiences.
World Travel Mart 2022 – London
With consumer behaviour and booking patterns now changing, the upcoming 43rd edition of World Travel Market London will be showcasing how the industry has evolved and reshaped itself over the last two years to meet the demands of the new consumer market. This is truly a must-attend show that will bring the industry together and really determine the direction in which it is headed.
Maximum Occupancy 2022: Sheraton Grand Sydney, 5-6 April 2022
Maximum Occupancy is Australia’s premier hotel and accommodation industry conference, designed for and by the hotel industry's leaders. Suited for all types of hotel and accommodation providers and sizes, it will feature over 35+ leading industry experts and speakers from around Australia and the globe. This is THE event for any hotelier that wants to achieve maximum occupancy month after month.
Travel Tech Asia 2022: 19-21 October, Marina Bay Sands Singapore
Travel Tech Asia is a must-attend event for all Travel Tech industry professionals. We gather people and companies who are looking to showcase their innovations, explore new business frontiers, sign deals, discover latest travel technologies and network with like-minded individuals. Join us at Travel Tech Asia to establish high-quality contacts and generate potential leads for your business.
Digital Travel Summit USA 2020
Digital Travel is the premier interactive conference for travel executives who are looking to re-imagine the customer journey. Join the top minds from hotels, OTAs, airlines, transportation companies, and everything in-between, to share practical insight on how to enhance personalization and improve their online strategies for better cross-channel experiences. With 300+ travel leaders exclusively in one place focused on shaping the future of the industry, you’ll get the tools you need to WIN THE BOOKING every time.