customer service
Trip.com offers support for customers affected by Disney Adventure postponements
In response to the recent postponement of some Disney Adventure cruise sailings, online travel platform Trip.com rolled out a comprehensive support programme for affected customers.
Grand Millennium Auckland receives five-star rating from Qualmark
Grand Millennium Auckland recently attained both the prestigious Qualmark 5-star rating and Qualmark Gold Sustainability Award.
Cebu Pacific set to change the customer service game with its generative AI service agent
Philippine low-cost carrier Cebu Pacific announced a partnership that may change the game in terms of airline customer service in Southeast Asia.
SriLankan Airlines introduces its AI-powered customer service chatbot Yaana
SriLankan Airlines recently introduced Yaana, an artificial intelligence (AI)-powered chatbot to augment its customer service facilities.
Atiom launches its APAC Hotel Service Index
Atiom, a digital behavioural change platform, debuted its first-ever Hotel Service Index report for the Asia Pacific today, 6th February.
Cebu Pacific to move several Cebgo flights from Manila to Clark
Philippine low-cost carrier Cebu Pacific announced the gradual transfer of its domestic turboprop aircraft operations from Terminal 2 of Manila’s Ninoy Aquino International Airport (NAIA).
EVA Air launches 24/7 customer service line
Taiwanese independent airline EVA Air officially launched its 24/7 customer service, offering around-the-clock support exclusively in English and Chinese.
Latest Customer Service Trends in the Travel Industry
In today’s world, customer experience has become a critical aspect of every business. The travel and hospitality industry is no
Travel experiences not just beautiful rooms!
Imagine you’re at the Opera House about to enjoy a classical music concert. The orchestra is in place with its
Unpacking traveller needs made easy with Unified Inbox
IoT and AI come together through Unified Inbox (UIB), which enables people to talk with all of their smart devices through a single integrated API.
‘Talk less, listen more:’ Harnessing data out of customer sentiment with Twistar
Twistar, a mobile device that harnesses feedback into actionable data, provides engagement that businesses can customise & customers can enjoy.
NYC start-up keeps customer care real on chat, social and mobile
Bad travel and hospitality services. Scripted customer care messages. Slow assistance. Mix them all together with social media, and you
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