hospitality
Online auction system empowers hotel guests to trade up
Hotel ICON is the first in Hong Kong to partner with UpsellGuru to offer online bidding for upgrades and ancillary provisions to its direct booking guests.
Book, bid and win: UpsellGuru enhances up-selling strategy for hoteliers
UpsellGuru, based in Germany with a satellite office in Malaysia, has become a favourite of boutique chains and independent brands in the luxury side of hospitality for this reason. Launched in May 2016, it is currently the only pre-arrival up-selling management system on the market that allows guests to bid on – as opposed to simply avail – room upgrades and add-on services.
Can hoteliers trust TrustYou?
Hospitality and travel professionals should not miss this Q&A with CEO and co-founder Benjamin Yost
Say hello to Angie, the 24-hour interactive guest-room assistant
We’ve met Siri on iOS. We’ve met Alexa on Android. And now, say hello to Angie - a voice-activated, guest-room assistant for the hotel environment.
“Every musician is born an entrepreneur” – how piano theory helps the founder of a messaging start-up
We got in touch with Unified Inbox CEO and founder Toby Ruckert, to figure out how seemingly disparate interests could create a platform that allows for a harmonious relationship between customers and service providers in the travel, tourism and hospitality industries.
Unpacking traveller needs made easy with Unified Inbox
IoT and AI come together through Unified Inbox (UIB), which enables people to talk with all of their smart devices through a single integrated API.
‘Talk less, listen more:’ Harnessing data out of customer sentiment with Twistar
Twistar, a mobile device that harnesses feedback into actionable data, provides engagement that businesses can customise & customers can enjoy.
Pace keeps hotel prices in step with market demand
Pace promises that it will allow hotels to work less in order to change rates more frequently and accurately thanks to its platform's AI and analytics tech.
Travel tech innovation race at full speed with ‘Hotel Jumpstart’
Five companies recently pitched for Hotel Jumpstart, a mentorship-driven accelerator programme to support the most innovative travel tech startups.
Genuine traveller insights keep hotels in The Know
The Know translates the mystery shopper format into a smart, innovative and exclusive mystery guest service. It’s an invitation-only online club where seasoned travellers with discriminating tastes are vetted as real paying guests before they can share honestly, comprehensively and anonymously about their hotel stays. Founded by former bankers Mané Ryatt and Fiona Adams, who channel into the business their twin passion for travel and problem-solving, The Know assures luxury and boutique hotel clients of detailed, confidential, qualitative insight and analytics using sophisticated, customisable surveys.
NYC start-up keeps customer care real on chat, social and mobile
Bad travel and hospitality services. Scripted customer care messages. Slow assistance. Mix them all together with social media, and you
agoda’s Predictions for 2018
agoda has just published their predictions for 2018. Simplicity is a highlight with agoda predicting 2018 will see consumers looking
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